Job Description
Assist nationwide customers with delivery queries, shipment tracking, order status, and issue resolution via voice, chat, and email support channels.
Key Responsibilities:
- Answer incoming customer calls and chat inquiries promptly.
- Coordinate with hub delivery executives to expedite priority shipments.
- Log issue tickets on the CRM portal and ensure quick resolution.
- Maintain high customer satisfaction (CSAT) ratings.
Key Requirements
Requirements:
- Clear spoken communication in Hindi and functional English.
- Polite telephone etiquette and active listening skills.
- Freshers are warmly welcome; complete onboarding training will be provided.
Required Skills
["Customer Support"
"Telecalling"
"Hindi & English Communication"
"Problem Solving"]
Perks & Benefits
Performance Incentives / Bonus
Free Pick & Drop Cab Facility
Medical & Health Insurance
Interview & Selection Rounds
Round 1: Telephonic Voice & Grammar Check -> Round 2: Team Lead Case Interview -> Instant Selection
Documents Required
Updated Resume, Aadhaar Card, PAN Card, 10th/12th Marksheet
